Answers

  1. Introducing nuMessage
    1. What is nuMessage, and what makes it special?

      nuMessage is an innovative online communication tool based on the nuWeb platform. While providing all the features of other online messengers, nuMessage has been sharpened to give its users absolute control over content in private messages.

      What makes nuMessage so special is that it gives you complete control of all the content you’ve published. You’re able to easily edit or remove any of your messages and attached materials at any time.

      Two great added features of nuMessage are multiple user profiles and adjustable rules of engagement (RoE).

      With multiple profiles, you can share different information and different content with your business, family, friends, and public contacts.

      Adjustable rules of engagement can be customized on the go and for each specific conversation, which means that you decide what kinds of content can be sent within a specific conversation and what further actions (reactions, shares, etc.) can be used with it. For example, you can allow only short messages with organizational chat, run blog-like conversation with images for your friends, or exchange files and run group calls on business matters.

      You and only you define who can view and take part in your conversations and what kinds of content are appropriate for each category of contacts.

      nuMessage is supported by all widely used browsers and platforms, and it is constantly enriched with efficient new features to ensure an easy and enjoyable user experience.

    2. How do I get nuMessage?

      nuMessage can be used both in browsers and on mobile devices. To start using it in a browser, no additional extensions are needed—simply open our webpage . To install or update nuMessage on your mobile devices, just download our free application:

  2. Registering and activating a nuMessage account
    1. How do I register an account in nuMessage?
      • Sign in to your account
      • Go to Settings
      • Change the details that you want to change
      • Click update
    2. Will my registration details be visible to other users? How will nuMessage use my registration details?

      Only your name will be visible to other users after registration. Once you have finished account registration, you will be able to create your profiles. Your registration details will be used to authenticate and activate your account in nuWeb and in the event you forget your password. Your first and last names can be searched in the system so that other users can contact you.

    3. How do I update my account details?
      • Sign in to your account
      • Go to "Settings."
      • Make the desired changes.
      • Click "Update."
  3. 3.
    Sign In and Out
    1. How do I sign in?
      Browser/desktop:
      • The "Sign In" page will open automatically, when you open the application.
      • Enter your registered username and password.
      • Click the "Sign In" button
      • To skip the sign-in step in future, enable the "Keep me signed in" checkbox. In this case, the system will automatically sign you in, unless you ended the previous session with a “Sign Out” action.
      Mobile device:
      • The “Sign In” page will appear automatically when you open the application.
      • Enter your registered username and password.
      • Click the "Sign In" button.
    2. How do I sign out?
      Browser/desktop:
      • Click the User Menu icon in the top right corner of the screen (your profile photo or a circle with your initials)
      • Select "Sign Out"
      Mobile device:
      • Open the “Settings” page.
      • Select "Sign Out"
    3. What if I’ve forgotten my password?

      Resetting your password is easy. We’ll send you an email to reset the password, based on your account information.

      • Click the "Forgot your password?" link.
      • Enter your email address.
      • Open your inbox and locate the email from no-reply@nuweb.com.
      • Click the link in the email.
      • Enter a new password.
  4. Finding and interacting with other users
    1. How do I find a contact?

      From the "Search nuWeb" field:

      (The "Search nuWeb" field is available from most pages in the web.)

      • Go to "Search nuWeb" field
      • Select the search category "Contacts" and start typing in the first and/or last name of the user.
      • Click the desired username in the list to see the user's public profile.

      (NOTE: If this user is not yet one of your contacts, he/she will be listed under the “Public Contacts” subsection.)

      On a mobile device, if the "Search nuWeb" field is unavailable:

      (In some earlier versions of the nuMessage application for mobile devices, the "Search nuWeb" field may be unavailable. If so, you can find a user and view the user's public details from either the “New Message” or “Contacts” page.)

      • Go to the “Contacts” tab and tap the “Add Contacts” button, or go to the “Inbox” tab and tap the “Create a New Message” icon.
      • Start typing in the first and/or last name of the user.
      • Tap the desired username in the list to see the user's public profile.
    2. What actions are initially available between any two nuMessage users?

      Once you’ve found a user that is not one of your contacts, you can:

      • Start a conversation
      • Send a relationship request (if there is none)
      • View the user's Public Profile

      (If a user is already one of your contacts, the available actions and content will depend on the type of Relationship that has been set up between you.)

  5. Contacts in nuMessage
    1. What are contacts?

      Basically, your Contacts are other nuMessage users that have some specific relationship with you. By establishing a contact relationship, you grant your contacts additional limited access to a specific part of your content.

    2. Which parts of my content are available to my contacts?

      Friends contacts will be able to see information in your Public Profile and your Friends Profile.

      Family contacts will be able to see information in your Public Profile and your Family Profile.

      Business contacts will be able to see information in your Public Profile and your Business Profile.

    3. Which parts of my content are available to nuMessage users who are not my contacts?

      Initially, other nuWeb users can only see your Public Profile.

    4. How do I establish a contact?

      To establish a contact, one user must send a relationship request, and the other user must accept it.
      In the request, the user specifies the type of relationship that he/she is seeking to set up. The second user can accept the request, deny the request fully, or suggest a relationship of a different type. In this last case, the other user has the option to accept or deny the suggested request.

    5. How do I send a relationship request?

      (While the option to send a contact request is available from most places in the system that show basic details about the user (e.g., under the “Search” field, in the “Public Profile,” etc.), the most straightforward way to send a relationship request is from the “Contacts” page.)

      Web/desktop:
      • Click the “User Menu” icon (your profile photo or a circle with your initials) in the top right corner of the screen.
      • Select the "Contacts" menu item.
      • Click the “Add Contacts” button.
      • Click on the "Search" field.
      • Start typing the user's first name and/or last name.
      • Click the search result that corresponds to the desired user. A pop-up will appear above the page.
      • Select the type of relationship that you want to request.
      • Click the "Send" button.
      Mobile device:
      • Go to the “Contacts” tab
      • Tap the “Add Contacts” button.
      • Tap in the "Search" field.
      • Start typing the user's first name and/or last name.
      • Tap the search result that corresponds to the desired user. A pop-up will appear above the page.
      • Select the type of relationship that you want to request.
      • Tap the "Send" button.
    6. How do I cancel a relationship request?

      (You can cancel a request at any time before the other user has approved it.)

      Web/desktop:
      • Click the “User Menu” icon (your profile photo or a circle with your initials) in the top right corner of the screen.
      • Select the "Contacts" menu item.
      • Select "Sent" from among the headers. You will see profile photos and names of all the nuMessage users to whom you've sent contact requests.
      • Hover over the selected user profile.
      • Click the “Remove” icon.
      • Confirm the remove action.
      Mobile device:
      • Go to the “Contacts” tab
      • Select the "All" or "My Requests" tab (may vary by version).
      • You’ll see a profile photo of the user to whom you've sent the latest request and the option “Cancel.”
      • Tap the “Cancel” icon and confirm the remove action.
    7. How to accept other user's relationship request?

      (While the option to send a contact request is available from most places in the system that show basic details about the user (e.g., under the “Search” field, in the “Public Profile,” etc.), the most straightforward way to send a relationship request is from the “Contacts” page.)

      Web/desktop:
      • Click the “User Menu” icon (your profile photo or a circle with your initials) in the top right corner of the screen.
      • Select the "Contacts" menu item
      • Select "Pending" from among the headers. You’ll see profile photos and the names of all nuMessage users who have sent you a relationship request.
      • Hover over the selected user profile
      • Click the “Add” icon.
      • At this step, you can select the relationship
        • If you don't change the relationship type and simply click "Accept," the contact relationship of the chosen type will be set up between you and the other user.
        • If you change the relationship type and then click "Send," the initial request will be canceled and a new request will be sent to the user.
      Mobile device:
      • Go to the "Contacts" tab
      • Open the “Relations” tab
      • Select the "All" or "My Requests" tab
      • To accept this request, tap the "Accept" button
      • At this step, you can select the relationship
        • If you don't change the relationship type, and simply tap the "Accept" button, contact relationship of the chosen type will be set up between you and the other user
        • If you change the relationship type and then tap the "Send" button, the initial request will be canceled and a new request will be sent to the user
    8. How do I decline another user's relationship request?
      Web/desktop:
      • Click the "User Menu" icon in the top right corner of the screen (your profile photo or a circle with your initials)
      • Select the "Contacts" menu item
      • Select "Pending" from among the headers. You will see profile photos and names of all the nuMessage users who have sent you a relationship request.
      • Hover over the selected user profile
      • Click the “Add" icon
      • Click "Decline" in the pop-up
      Mobile device:
      • Go to the "Contacts" tab
      • Open the “Relations” tab
      • Select the "All" or "My Requests" tab
      • Tap the "Decline" button
    9. How do I remove an existing relationship?

      (You can remove the relationship with any of your Contacts at any time. Once you have done so, this user will only be able to see your Public Profile and public content.)

      Web/desktop:
      • Click the “User Menu” icon (your profile photo or a circle with your initials) in the top right corner of the screen.
      • Select the "Contacts" menu item.
      • Select "All" or a specific relationship type.
      • Hover over the selected user profile.
      • Click the “Remove” icon.
      • Click "Remove" in the pop-up.
      Mobile device:
      • Go to the “Contacts” tab.
      • Open "nuWeb" or "Phone Contacts."
      • Tap the “…” button.
      • Tap the remove icon.
    10. How to call someone?

      In order to call another user, you need to first add this user to your Contacts. Once you have done so, you’ll be able to reach them through both audio and video calls. You can also make group calls by creating a group conversation with your Contacts. Calls can include up to 30 participants.

    11. How does contact synchronization work?

      To synchronize phone contacts with the application, you must first verify your phone number. After synchronization, you’ll be able to see your phone contacts in the application, but the Web client will display only those users who have verified their numbers.

  6. Profiles in nuMessage
    1. What is a Profile?

      To put it in simple terms, your Profile is information about you that is available to other users and that helps them learn more about you.

    2. Why do I need different Profiles?

      nuMessage provides a multiple Profiles feature with four types of Profiles. This means you can allocate varying information about yourself, according to the type of Relationship you have set up with each specific Contact.

    3. What Profiles can I have?

      Public Profile: Information in your Public Profile is very basic and will be visible to all nuMessage users. By default, it includes only your gender and birthdate.
      Friends Profile: Information in your Friends Profile by default includes your hobbies and interests. This information will be visible to those Contacts that you’ve approved as Friends Contacts.
      Family Profile: Information in your Family Profile by default includes your personal details, such as phone numbers and address. This information will be visible to the Contacts that you’ve approved as your Family Contacts.
      Business Profile: Information in your Business Profile by default includes your professional experience and education details. This information will be visible to the Contacts you’ve approved as your Business Contacts.

    4. Who can see information in my Profiles?

      Information in each of your Profiles will be visible only to the users with the corresponding Contact Relation. This means that your Friends Contacts will not see your Business details or information that you have opened to your Family Contacts, and people you are conducting business with and have approved as your Business Contacts will not see your hobbies or personal details. People who are not your Contacts will only see your Public Profile.

    5. How can I add and update information in my Profiles?
      • Sign in to your account
      • Go to "Profiles."
      • Select the Profile that you want to update
      • Add, delete, or edit necessary information
      • Click/ tap "Save"

      (In some profiles, there is also an "Add Information" link that you can click to go directly to the chosen Profile subsection.)

    6. What is RoE and how do I use it?

      • Sign in to your account
      • Click "RoE Inventory."
      • Click "Create RoE."
      • Type in the RoE "Name."
      • Type short description of RoE
      • Drag and drop content object types that you want to see/use in your conversation (for the text-content object type, you can set a limitation on the number of characters.)
      • Drag & Drop "Reactions."
      • Click Publish